Shipping and Returns
Shipping
-All Vitrum products are made-to-order in Vitrum's factories in Italy.
-Orders are usually delivered within 3 weeks but please allow up to 4 weeks.
-All deliveries within the UK are free of charge.
Returns
-Returns are accepted up to 30 days after original purchase date for unused products.
-In order to initiate a return, simply email hello (at) zwave-home (dot) com for instructions.
-We are able to refund the price you paid for the product, but not the shipping costs.
-Please ensure all goods are carefully wrapped and please get a tracking number for all return items as we are not responsible for any lost goods coming back to our warehouse.