Shipping and Returns


-All Vitrum products are made-to-order in Vitrum's factories in Italy.

-Orders are usually delivered within 3 weeks but please allow up to 4 weeks.

-All deliveries within the UK are free of charge.



-Returns are accepted up to 30 days after original purchase date for unused products. 

-In order to initiate a return, simply email hello (at) zwave-home (dot) com for instructions.

-We are able to refund the price you paid for the product, but not the shipping costs. 

-Please ensure all goods are carefully wrapped and please get a tracking number for all return items as we are not responsible for any lost goods coming back to our warehouse.